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FAQ

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We advise you to check our FAQ below if you are not very familiar with the functioning of our kirthikcrafts.com online shop. If your query is of urgent nature and is different from the set of questions then please contact us at:

By E-mail: support@kirthikcrafts.com

By Phone: +91 96775 44765  / +91 90921 89677

Yes, we have a physical store located at Coimbatore (Karumathampatti). You can shop both online and in Walk-In for added convenience.
You can reach our customer service team via email at support@kirthikcrafts.com and through

By Phone: +91 96775 44765  / +91 90921 89677

or through our contact form on the website in “Ask us Question” under FAQ Section.
We are shipping over Domestic and international.
Tamil Nadu - 60rs per kg
Pondicherry - 80rs per kg
Kerala, Andhra Pradesh, Telangana, Karnataka - 100rs per kg
Other North States - 140rs per kg
Delivery times Approximately 2 to 7 Business days and it varies based on your location. Detailed shipping information can be found on our Shipping Policy page.
Yes, we offer international shipping to many countries. Kindly Contact us through phone or WhatsApp at +91 96775 44765  / +91 90921 89677 for international shipping charge details. It Varies depends on the country and parcel dimensional weight. Please check our Shipping Policy for more details on international shipping rates and delivery times.
Once your order has shipped, the order status will be changed to “Shipped” in My orders and you will receive a tracking number via email or through Phone number. You can use this number to track your order on the corresponding courier partner website. In Case if Tracking Number have not received you can contact us through phone/WhatsApp at +91 96775 44765  / +91 90921 89677 to get your tracking details or you can fill the Query Section in Track order Page with Your Order Number , our team will check and provide you the details.
We accept UPI Payments, major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Detailed information is available on our Payment Methods page at the time of check out.
During checkout, you can enter the available Coupon code in the designated field. The discount will be applied to your order total (Excluding Shipping Charges). Your Applied discount can be viewed in Corresponding Order summary page.
To initiate a return or exchange, please provide us with 360° parcel opening video from beginning to till end of the opening without pause within 24 hours of product received and contact our customer service team with the proper video to the WhatsApp number at +91 96775 44765  / +91 90921 89677 We will provide you with instructions on how to proceed. For More details, kindly visit us Refund & Replacement Policy Page.
Yes, we offer bulk discounts for large orders. Please Drop your Query in Bulk orders page for more information on pricing and availability.
Yes, we offer custom orders and personalized silk thread jewelleries and return gifts. Please contact our customer service team to discuss your specific needs and preferences.
Cash on delivery is not available.
For Bulk parcels we send through logistics and will be informed to customers about terms and conditions and for more information visit our shipping policy page.
Kirthik arts and crafts store promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!
Ask us question
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